Resource Flexibility

Concourse enables staff experts to be centrally located, co-located within a call center, or exist as a virtual support team working from the convenience of their home, thus providing the flexibility to work around such vexing business challenges as specialty skill shortages in a particular region or a shortage of office space. Concourse also enables the creation of specialty “resource pools,” such as Customer-Save, Activations, Billing, Support, thereby increasing your ability to scale to meet shifting business needs. The next time your company introduces a new product or feature, just define a specialty support group and instruct agents to send their questions to that group. It’s really that simple.